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return Policy

 
 
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Returns 

 

Your satisfaction is important to us. If for any reason you are not fully satisfied with any items purchased, you may return it to us within 30 days from the "ship date", items returned after will not be accepted. For accepted returns, you may choose an exchange, credit to your account, or a refund. Shipping and handling is non-refundable. All returned items MUST be in new, unused and resellable condition. Pussy & Pooch reserves the right to refuse any return at our discretion. 

Return Policy

 

The following items purchased online cannot be returned or exchanged: 

  • Personalized items, pet food and perishable items*
  • Potty units and accessories
  • Seasonal items
  • Toys
  • Bedding

Process

Contact us at support@pp-onlineorders.com and enter your Paper Receipt number and Date into the subject line. Please wait for an approval code prior to returning any items. Please allow 15 business days to process your returns. 

NOTE: Pussy & Pooch does not guarantee pet products against normal wear and tear. Some manufacturers may have a limited warranty against manufacturer defect. If you have any questions or concerns, please feel free to contact us at support@pp-onlineorders.com or call 213-438-0900. 

*LOCAL DELIVERY clients may exchange pet food and perishable items purchased online IN-STORE ONLY. Please call Store Manager for approval 213-438-0900. 

Exchanges

 

Standard shipping rates apply on exchanges.

Contact us at support@pp-onlineorders.com and enter your Paper Receipt number and Date into the subject line. Please wait for an approval code prior to returning the items.
 
We strongly recommend measuring your pet accurately before making your size selection. Our customer service representatives are always happy to assist you with your sizing questions. 

Sale Items &
Custom Orders

 

Sale Item Return Policy

Please note that sale items are final and non-refundable. Unauthorized returns of sale items will be declined. 

Custom Order Policy

Please measure your pets properly and proofread any names carefully on engraved items, as custom orders cannot be cancelled, exchanged or returned. Custom-made items ship directly from our manufacturers, so they may exceed traditional shipping times. 

Oversized Items

 

Returning an Oversized Item

We cover shipping charges on returned Oversized Items only if the item arrives at the designated shipping address defective, incorrect or damaged. We do not cover shipping charges on Oversized Items that are returned due to "buyer remorse." 

Please send all returns to: 

Pussy & Pooch Pethouse and Pawbar
Attn: Returns Department
564 S. Main Street
Los Angeles, CA 90013

Please securely pack your returned merchandise to protect it from damage during shipping. Be sure to retain your shipping information and receipt for tracking purposes to ensure that the package is returned to the store. Pussy & Pooch cannot be responsible for packages lost or damaged during return shipping.