Your satisfaction is important to us. If for any reason you are not fully satisfied with any items purchased, you may return it to us within 30 days from the "ship date", items returned after will not be accepted. For accepted returns, you may choose an exchange, credit to your account, or a refund. Shipping and handling is non-refundable. All returned items MUST be in new, unused and resellable condition. Pussy & Pooch reserves the right to refuse any return at our discretion.