We're here to help with any questions about our products or other specifics.
Customer Service Hours
Mon to Sat 10:00am to 6:00pm PST
Placing, Changing or Canceling an Order
Placing an Order Online
Ordering online is very simple and safe. Browse, add then checkout. Our site is protected by Secure Socket Layer (SSL) encryption to ensure that your personal information remains safe.
Canceling or Changing an Order
After you have placed your order you cannot make any online changes. To change or cancel your order prior to shipment, you must email us at: firstname.lastname@example.org or call us during customer service hours at 213-438-0900. Orders usually ship within 1-2 business days.
For your convenience we accept American Express, MasterCard, and Visa.
By law, we are required to charge appropriate sales tax for orders within the State of California.
Discount Promo Codes
If you have a valid discount promo code, please read offer exclusions carefully. Coupons can not be applied to sale items or combined with gift cards.
How to use your discount promo code:
- After shopping, at the bottom of the "Cart" page enter your promo code in the box and click "Submit"
- Your total will be discounted
- Verify your code was applied before proceeding to "Checkout"
- Complete Billing/Shipping details and proceed to the Payment Page
- Submit your order and enjoy your savings!
Redeeming Gift Certificates
To complete your online order using a Pussy & Pooch Gift Certificate, enter your online Gift Certificate Redemption Code when prompted at checkout.
In-Store Gift Certificates cannot be redeemed online and vice-versa.
Online and In-Store Gift Certificates can be ordered between $25.00 and $100.00. Online Gift Certificates will be delivered via email. In-Store Gift Certificates will be shipped UPS, but are also available for In-Store Pickup at no cost.
How to Purchase a Pussy & Pooch Gift Certificate:
- Go to our Gift Certificates page
- Select your card amount and choose in-store or online
- Complete the message information
- Click the "Add To Cart" button
- We'll send you email confirmation once you have placed your order
By purchasing an Online Gift Certificate, you agree to and accept the following conditions:
Pussy & Pooch is not responsible for inaccurate email addresses entered.Please ensure that the recipient's email address is active and accurate. Pussy & Pooch is not responsible for lost or deleted Online Gift Certificates.
Let us wrap your gift!
We can make the gift experience even better with our special gift paper, ribbon and personalized handwritten card. Select your favorite themed wrapping for $10 and add to your cart.