How it works

Q: How much do you charge for local delivery? 
A: A $7 delivery fee is applied to deliveries made to the Downtown Los Angeles area. There is a minimum order of $30 for local delivery. 

Q: What areas qualify for Local Delivery services? 
A.  Within a 3 mile radius of our downtown store.

Downtown Los Angeles:

East of the Los Angeles River
North of the 101 Freeway
South of the the 10 Freeway
West of the 110 Freeway 

Extension to include University Park, University of Southern California (USC) and Central City West neighborhoods.

Q: What if I live outside this area? Can I still request local delivery? 
A. Yes, however there will be additional fees. When you place your first order, you can decide to have it shipped or delivered.  

Q: How do I place an order? 
A: Online. You are required to complete the order online, including any relevant instructions for local delivery preferences. 

Q. Can I place an order by phone? 
A. No, all orders must be placed online to ensure you are provided with the best customer service possible. You may call the store to check product availability, ask product specific questions, or arrange in-store pick up. 

Q. What if my selected items are out of stock? 
A. We will contact you to discuss your order, you can select a partial delivery or choose to wait until your items are back in stock. We may suggest similar items for substitution.

Q: What day will my delivery arrive? 
A: We deliver any day of the week and strive to deliver within 2-3 days. For closer deliveries, within 1-2 days. If your timing needs are sooner, please call us so we can make arrangements. Same day deliveries are not guaranteed. 

Q: What time of the day will I receive my delivery? 
A: Typically between business hours of 9 am and 6 pm.

Q: Do I have to be home when the delivery arrives? 
A: No. However, if you prefer to be home to receive your package, be sure to select this option in your delivery preferences. 

Q: Can you deliver to my place of employment? 
A: Yes. In your account settings, you can even set up more than one address for delivery so you can change locations for specific orders. Some office locations may require you to meet the driver at the curb to receive your order. 

Q: What if the item I'm looking for is not on the website? 
A: If you do not see an item on the website, you may contact us via phone to add it to your order. We are adding new products weekly, and we may occasionally discontinue items that are no longer available. 

Q. What is the Return Policy on orders from local delivery? 
A. You have 7 days from the received date to return items for a full refund or 30 days for in-store credit. We do not accept returns on damaged or used items. If you have a question about a returnable item, please call us, and please see the full details of our return policy.