Existing ClientS

IMPORTANT!

Thank you for being an existing grooming client at Pussy & Pooch! We are happy that you have chosen us again for your grooming service needs. Before booking your next grooming appointment with us, we need for you to first read, understand, and agree to our all new Terms & Conditions and Hold Harmless Agreement. Once you have completed this step, we will call you to discuss available appointment times.

(If you have not had grooming services with us in the past, and have arrived at this page by mistake, visit our New Grooming Clients page.)


TERMS & CONDITIONS
APPOINTMENTS/QUICK CHECKOUT: All grooming appointments MUST be secured with a valid debit or credit card on file. Our appointment software securely encrypts and saves your information and allows for quick checkout. Unless other forms of payment have been agreed prior, you will be charged automatically following the release of your pet from our service. *
CANCELLATION/NO-SHOW POLICY: Like any service industry, we appreciate ample time to fill your appointment should you be unable to make it. We require 24 hours notice of all cancellations. Failure to do so will result in a $25 cancellation fee per pet appointment. In the event of late cancellation or failing to show for an appointment, you hereby authorize Pussy & Pooch to charge the penalty to your credit card on file. Please arrive on time or 15 minutes early. Your appointment slot will be held for a maximum of 15 minutes. If you arrive later than 15 minutes for your scheduled appointment time, you forfeit your service, and your appointment will be cancelled. *
FLEA TREATMENT: In the event fleas are found on your pet during the course of service, you authorize Pussy & Pooch to perform a natural de-flea bath treatment at your expense ($10). *
PHOTOS: By allowing your pet(s) to participate in services offered by Pussy & Pooch, you hereby agree to allow Pussy & Pooch to take photographs or to use images of your pet(s) in print form or otherwise for publication and/or promotion. (Your pet could become famous.) *
LATE PICK-UP: Upon completion of service, you will receive a courtesy phone call to which you have a 1 hour grace period to pick up your pet. After 1 hour, you will be charged $10 per hour, per pet. It is your responsibility to answer your phone or to provide alternative contact to be reached. This time limit is designed for the comfort and safety of animals. *
AUTHORIZATION: You authorize Pussy & Pooch to charge your credit card for services rendered and any other appropriate fees mentioned in this form, and waive any rights to dispute credit card charges with your financial institution for the services rendered. *
MATTING: Allowing a pet’s coat to get matted is not only very uncomfortable but also dangerous to your pet’s health. Matted coats can cause a variety of skin & health problems. Matted fur does not allow for air circulation to the skin, thus causing hot spots and bacterial/fungal infections. Fleas, ticks, maggots, and other parasites may be lurking in the coat causing further skin infections. Matted fur also pulls and binds, causing pain to your pet when they move or lay on the mats. The skin underneath is usually raw and inflamed. Matted coats will not dry properly and can lead to rotting fur and skin.

Due to matting, a pet’s hair may need to be shaved extremely short to the skin and may show signs of skin irritation and sores due to matting, wet undercoat, and dirty coat. Pets that have not been groomed often enough usually result in long, stressful, or painful grooming sessions. There is a significant chance that your pet’s skin will become more irritated during the clipping process. Due to the mats being tight against the skin, the only way of removing them is to use a short blade to clip between skin and mats. Because the groomers have to work so closely to the skin to remove the coat, your pet may be nicked and/or cut, and exhibit signs of distress for some time (up to a couple of weeks) after the strip. Excessive matting can be avoided with regular brushing and grooming. The groomer can show you brushing techniques and provide suggestions for mat prevention.

The groomer will attempt to de-mat the pet (if possible) at $1 per minute (minimum $15) in addition to the regular grooming fee or the pet will receive a “shave down” to remove the mats. Under this circumstance, a shave down is the only way to allow the skin to receive necessary oxygen and for new, healthy hair to grow. Charges for the shave down or shaving ears and tail if they are matted are determined on a per pet basis. If you request for the mats be combed out, the groomer will not do so if it causes pet undue stress or pain. Excessive de-matting is a painful, time-consuming, and costly procedure that causes extreme discomfort and can aggravate (or cause) skin problems. In the event Pussy & Pooch has determined that the only humane thing to do is a total shave down, you must approve such services prior to services commencing. You are hereby made aware that neglect of your pet’s coat can be cause for problems after grooming such as clipper/brush irritation. Shave downs or custom cuts that are outside normal specific breed haircuts will be discussed and the groomer will perform the cuts to the best of his/her understanding of your directions and his/her ability — but no other guarantee is made. Shaving your pet may dramatically change your pet’s appearance and the hair will be very close to the skin. This may expose preexisting skin conditions.

You hereby release Pussy & Pooch from any responsibility for injuries incurred by the above-mentioned process and any and all medical problems that may be uncovered, and/or occur during or after the stripping process. You are hereby made aware of the risks of these services and the potential for injury, and authorize Pussy & Pooch to proceed with the services. In the event of injury, you hereby agree to pay for all grooming services in full. Should your pet require veterinary care during or after the process, you, as the owner, agree to pay any and all veterinary fees for the above-mentioned pet’s care. By proceeding onto the registration page, you hereby acknowledge that you have read, understand, and agree to the above terms and your rights and obligations for the grooming and maintenance of your pet(s) and in consideration of the grooming services of Pussy & Pooch. *
HOLD HARMLESS: The undersigned for and in consideration of the grooming services of Pussy & Pooch agrees to save and hold harmless Pussy & Pooch and its owners, operators, employees, contractors, and directors from any damage, loss or claims arising from any pre-existing condition of the undersign’s pet, either known or unknown to Pussy & Pooch. The terms special services or handling shall include, but not limited to: veterinarian emergency services, boarding, care taking, and/or transportation. In the event an emergency should occur with your pet, or in the event special services or handling are required as deemed necessary by Pussy & Pooch in the care of your pet, you agree to pay all such costs. Said damage, loss or claim shall include, but not be limited to: death, injury, or shock. Said pre-existing conditions should include, but not be limited to: advanced age, extreme nervousness, neurosis, illness, malformation, previous injury, skin or coat conditions or other medical conditions. It is your responsibility to make Pussy & Pooch aware of any such issues at time of check in. You assumes all liabilities, financial and otherwise, of the behavior and health of your pet(s). In consideration of the services rendered by Pussy & Pooch, you waive any and all claims, actions, or demands of any nature, foreseen or unforeseen, against Pussy & Pooch relating to the care, control, health, and/or safety of your pet(s) arising during services performed by Pussy & Pooch, and you agree to pay for grooming services in full. Pussy & Pooch has the right to refuse service for any reason. *
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