Return Policy

 

The following items purchased online cannot be returned or exchanged: 

  • Personalized items, pet food and perishable items*
  • Potty units and accessories
  • Seasonal items
  • Toys
  • Bedding

Process

Contact us at support@pp-onlineorders.com and enter your Paper Receipt number and Date into the subject line. Please wait for an approval code prior to returning any items. Please allow 15 business days to process your returns. 

NOTE: Pussy & Pooch does not guarantee pet products against normal wear and tear. Some manufacturers may have a limited warranty against manufacturer defect. If you have any questions or concerns, please feel free to contact us at support@pp-onlineorders.com or call 213-438-0900. 

*LOCAL DELIVERY clients may exchange pet food and perishable items purchased online IN-STORE ONLY. Please call Store Manager for approval 213-438-0900.